Goldteam Recruitment
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Temporary recruitment that delivers results
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itemps® is a reliable and flexible solution for managing temporary and contract staff

itemps® provides an innovative yet proven solution that gives employers of temporary and contract workers a reliable, flexible, fully compliant and technology driven solution to their workforce needs. itemps® guarantees to save substantial time and cost throughout whilst also improving the quality of hire for each vacancy. Read More Read Less

Our experienced coordination and account management teams are specialists in dealing with temporary and contract worker requirements on short notice for various sectors, be it just one contractor for a day or hundreds of temporary workers needed for a manufacturing line.

itemps® ensures the possibility of human error has been removed from the process and well-designed systems and tools make the entire process of engaging temporary workers efficient, cost effective, transparent and secure. From sophisticated ID scanners to intelligent biometric devices installed at client sites, itemps® encompasses every modern tool and process required to deliver a robust and cost effective temporary and contract recruitment service that is head and shoulders above our competition.

“Your processes to verify the ID and right to work in UK appear robust,
Satisfactory and compare favourably with other employers we have visited. ”
UK Border Agency Office
itemps® is a reliable and flexible solution for managing temporary and contract staff
Temporary recruitment that delivers results
itemps®

itemps® can process, track and monitor all stages of the labour supply process. We provide our clients with 24/7 secure access to all the reports and information they need at a touch of a button.

  1. Monitoring Console
    Monitoring Console
  2. Audit Trail
    Audit Trail
  3. Reporting
    Reporting
  4. Tracking
    Tracking

Monitoring Console

Accessed securely through our website, the client console provides detailed information relating to each and every candidate, their shift and department. The system also allows you to control who accesses what level of information from your own team.

Some of the key features include:
  1. Posting temporary and contract worker requirements
  2. Training records
  3. Approving timesheets
  4. Right to work in the UK
  5. Tracking candidate movements

Audit Trail

Goldtime® provides a full audit trail of each process related to registration, deployment and management of temporary workers as well as providing a 24/7 online audit facility where unannounced internal and external audits can be conducted; our vision of true audit.

Designed to take the hassle out of auditing, the system securely allows the authorized person to retrieve the cost of hours and enable verification of the entire supply process without leaving their desk.

Reporting

Goldtime® provides a virtually paper free method of collating, verifying and analyzing your temporary and contract workforce, enabling your management to proactively plan and administer departmental costs more effectively.

The reporting features:
  1. Minimise your internal administrative burdens and reduce costs
  2. Improve audit success and compliance rates
  3. Improve customer satisfaction related to the use of temporary and contract workers

Should you require any non-standard reports to align with your own company Enterprise Resource Planning (ERP), our in-house development team can design bespoke reports to meet any specific needs you may have.

Tracking

Goldtime® innovative biometric system can :
  1. Scan, verify and store Identity (ID) information
  2. Log and display the time when a temporary worker arrives and leaves your site
  3. Report on the duration of breaks taken during shifts
  4. Facilitates the Ethical Trade Initiative (ETI) compliant per minute billing and payments model

The on-site managed terminals are proven to drastically increase productivity and security without conflicting with your internal IT networks or increasing costs. You can benefit from a 21st century onsite management solution that provides up to date information accurately and instantly.

itemps® solution gives you complete flexibility over your temporary workers, whether you are looking to fill a single short term assignment or need a cost effective high volume temporary recruitment solution as part of your ongoing strategy.

itemps® fits everything around your business so you don't have to fit around ours.

  1. Customised Recruitment Process
    Customised Recruitment Process
  2. Multi–lingual Capacity
    Multi–lingual Capacity
  3. Dedicated Shift Coordination Team
    Dedicated Shift Coordination Team
  4. Training Capability
    Training Capability

Customised Recruitment Process

itemps® runs a robust and effective recruitment process which includes telephone screening, face to face interviews, assessment for suitability and ID verification. We can also customise the entire recruitment process to fit around your own business needs. So whether you need any specific referencing activity conducted, require Criminal Records Bureau checks (CRB), need medical screening or testing of any kind for the temporary and contract workers; we have a solution in place. Whatever your requirements our processes ensure no candidates are assigned to any role unless the agreed criteria is met and they have gained the final approval prior to deployment.

Multi–lingual Capacity

We understand that your workforce may be made up of individuals with a large range of nationalities, language backgrounds and ethnicities. To support this diversity we have very proactive equality and diversity policies in place. Our supervisory capability reflects a wide range of language skills and can therefore ensure clear communication and understanding at all times which in turn increases compliance to your site policies and procedures as well as increasing productivity.

Designed to take the hassle out of auditing, the system securely allows the authorized person to retrieve the cost of hours and enable verification of the entire supply process without leaving their desk.

Dedicated Shift Coordination Team

itemps® is supported by dedicated shift coordinators that truly split the account management function into genuine client and candidate management. They are available to candidates 24/7 to ensure that problems are minimised and communication is best of class. Combining our monitoring systems and the use of dedicated shift coordinators ensures only the most appropriate candidates are deployed to any assignments with absences detected proactively. Our high retention rate ensures high level of candidate referrals, improved caliber of temporary and contract workers, reduced training and induction costs with 100% fulfillment rates.

The reporting features:
  1. Minimise your internal administrative burdens and reduce costs
  2. Improve audit success and compliance rates
  3. Improve customer satisfaction related to the use of temporary and contract workers

Should you require any non-standard reports to align with your own company Enterprise Resource Planning (ERP), our in-house development team can design bespoke reports to meet any specific needs you may have.

Training Capability

itemps® supports staff skills with training and development in line with our 'Investors in People' accreditation. We provide a wide range of training and/or screening tailored to meet individual client needs, including but not limited to:
  1. Health & Safety Awareness
  2. Fire Safety
  3. Food Handling
  4. Manual Handling
  5. Allergens
  6. COSHH
  7. English language comprehension
  8. HACCP

All training can either be conducted in house or alternatively we can supply trainers to deliver trainings at client sites. Training records of each temporary and contract worker are securely made available online where audit and compliance can be satisfied in real time.

itemps® solution enables you to demonstrate compliance to all applicable legislations and quality standards including:

  1. Agency Workers Regulation (AWR) and Gangmaster Licensing Authority (GLA)
    Agency Workers Regulation (AWR) & Gangmaster Licensing Authority (GLA)
  2. Right to work and Identity (ID) Verification
    Right to work and Identity (ID) Verification
  3. Account Management
    Account Management
  4. Management of Information
    Management of Information

Agency Workers Regulation (AWR) & Gangmaster Licensing Authority (GLA)

Employers of temporary workers need to comply with the 2011 Agency Worker Regulations (AWR). If you come under the auspices of the Gangmaster Licensing Authority (GLA) you will also require higher level of auditable systems for the hiring of temporary workers.

itemps® gives a unique and robust solution to employer of temporary workers by providing accurate and up to date information online that fully satisfies these requirements without encumbering you with any additional costs.

Right to work and Identity (ID) Verification

itemps® operates a unique and robust ID verification process for each candidate that registers. A hardware traditionally used by border & immigration control agencies has been integrated into our system and scans passport/ID documents using ultraviolet technology, checking the digital chip, water mark, infra red scan along with passport numbers against databases held for over 160 countries.

This provides automated feedback relating to authenticity of the documents at a rate of 99.9% accuracy within 60 seconds, use of this system guarantees the UK Home Office will underwrite the eligibility of the approved person.

Account Management

Our dedicated account managers are responsible for both strategic and operational account performance, supported by a team of shift coordinators, administration staff and the compliance officer.

For every new client account we also provide an Implementation Team to plan all activities including contractual requirements and legal assistance with sensitive issues such as the Transfer Under Protection of Employment (TUPE), retention of skills, controlling of expenditure related to the fees of outgoing suppliers of temporary or contract workers.

Management of Information

Multiple reports can be accessed instantly in real-time:

itemps® solution provides a secure on-line console which gives you instant access to complete records for all temporary and contract workers both past and present. As well as being able to access records related to each individual temporary and contract worker, you can access all necessary information that helps you keep on top of things.

  1. Staff attrition rates
  2. Signed terms and conditions
  3. Training records
  4. Record of attendance
  5. Punctuality statistics
  6. Departmental and shift spend rate analysis

The on-site managed terminals are proven to drastically increase productivity and security without conflicting with your internal IT networks or increasing costs. You can benefit from a 21st century onsite management solution that provides up to date information accurately and instantly.

By accessing itemps® monitoring console you get a comprehensive view of all activity instantly . You are in control of your temporary and contract workforce which allows you to effectively integrate the use of temporary and contract workers in to your organisation by assigning access levels to your line managers in a controlled manner.

  1. Visible Accuracy
    Visible Accuracy
  2. 24/7 Audit Facilities
    24/7 Audit Facilities
  3. Quality Commitment
    Quality Commitment

Visible Accuracy

itemps® service ensures that your policies are applied effectively and transparently to your temporary and contract workforce and assists in the removal of any errors and the duplications of manual timesheets. Once signed off, invoices are generated and payroll is processed on a weekly basis.

itemps® gives you access to useful reports in order to track key information such as spend rates, attrition rates, attendance, AWR records for each temporary worker as well as information specific to each site location, department, shift, weekending date or a date range.

you can benefit from a full drill down facility to reconcile the cost of hours worked by each temporary worker, available online. These features have proven to reduce the time spent by our clients to manage the process drastically, time and time again.

24/7 Audit Facilities

itemps® was born out of the belief in total transparency, accountability and get it right first time approach. Our "hand in glove" approach to working with our clients ensures we become a strategically valuable partner and an extended arm of their own HR department and recruitment strategy.

We believe a true audit is when it can be conducted in a random and planned manner as well as without notice at any given time of the day. itemps® allows you to satisfy compliance and conduct audits without notice; our definition of a true audit!

Quality Commitment

itemps® model provides a bold quality guarantee that ensures you are protected in case you reasonably consider that the services of the temporary and contract worker supplied by us are unsatisfactory. You can terminate the assignment either by instructing the temporary or contract worker to leave the assignment immediately, or by directing the account manager to remove the temporary worker.

Subject to our terms and conditions no charges for the unsatisfactory hours worked by the temporary worker are made, ensuring you achieve the most optimum return on your investment.

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ACCREDITATIONS & AWARDS