Our guarantees offer you the peace of mind and reassurance that your investment of both time and money will be fully protected with our services. We offer universal guarantees for both our itemps® and isultancy® recruitment solutions as well as individually specific guarantees for each.
Legal Rights to Work in the UK
Goldteam has integrated vigorous identity checks into our registration systems. Hardware traditionally used by border and immigration control agencies is used to scan passports and ID documents confirming that all candidates processed through our itemps® and isultancy® recruitment solutions have the legal rights to work in the UK. The UK Home Office underwrites the eligibility of all individuals whose passport or ID documents were approved through this system.
Transparency and 24/7 Audit Facilities
itemps® guarantees a 100% transparent method of managing your workers information. We provide you with a secure online console giving you instant access to complete records for your entire team of temporary and contract workers, both past and present. We guarantee that you will feel just as secure conducting a planned internal or external audit as you will conducting one without notice at any given time, 24/7. Read More Read Less
All the information you would need for internal quality monitoring purposes and external audit compliance is stored and easily accessible 24/7 using our cloud based technology system. Multiple reports can be accessed instantly, in real time providing you with statistics on:
- AWR Records
- Attrition rates
- Signed terms and conditions
- Training records
- Records of attendance
- Punctuality statistics
- Departmental and shift spending rate analysis
- Location, department and shift specific analysis
- Week-ending or specified date range analysis
New, more detailed reports are consistently being worked on and you are always welcomed and encouraged to submit requests for personalised reporting features to be added onto our system.
We are fully committed to providing you with quality candidates each time we make a placement. Whether you are placing a temporary or contract worker through our itemps® recruitment model or a permanent candidate through our isultancy® model, we provide a 100% quality guarantee. Read More Read Less
itemps® guarantees that you are protected should you reasonably consider the services of a temporary or contract worker supplied by us to be deemed unsatisfactory. In the unlikely event, you are able to terminate the assignment either by instructing the temporary or contract worker to leave your premises immediately, or by directing your dedicated account manager to remove the temporary worker on your behalf. Subject to our terms and conditions, no charges for the unsatisfactory hours worked by the temporary or contract worker are made. This insures that you are guaranteed to achieve the most optimum return on your investment.
isultancy® guarantees both our retained and contingent models are committed to delivering quality results every time. Our strict quality procedures ensure that only the most relevant candidates are submitted for your consideration, saving you valuable time and energy. We go the extra mile to give you the reassurance of our quality guarantee which promises to credit you with £100 in the unlikely event that we submit an obviously inappropriate CV for a job role.
100% Money Back Guarantee
Our retained isultancy® model provides you with a 100% money back guarantee. We are certain that our committed, experienced account managers can fill your vacancy. However, in the unlikely event that we are unable to do this, we have a guarantee in place to ensure you will not lose out. Read More Read Less
In order to qualify for our 100% money back guarantee, we simply ask that:
- You complete and return out “Money back guarantee” form
- The vacancy is placed with us on an exclusive basis for 30 days
- You respond to requests for information within 48 hours
The isultancy® retained search model provides protection on your investment even after the placement has been successfully made. The huge inconvenience of having an employee leave soon after they have been placed can be massively disheartening to you as an employer. To relieve some of this disappointment, as well as work towards replacing your candidate, if your new employee leaves within 30 calendar days of their start date, we will reduce the fee for hiring their replacement by 50%.
100 Days Rebate Guarantee
Our contingent based isultancy® model provides a refreshing rebate policy to fully safeguard your investment. If the new employee placed using our isultancy® contingent search model subsequently leaves your employment within 100 calendar days of their start date, we offer a 50% rebate or free replacement.